TERMS & CONDITIONS
Exchange/Return/Refund Policy
This information is only for customers who have purchased Tornado Bearings branded products from the official Tornado Bearings online shop at www.tornadobearings.com. If you have purchased your Tornado Bearings items from any other shop, please contact them regarding your warranty, exchange, and/or returns.
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Warranty
Tornado bearings items are covered by warranty for a period of 12 months from the original date of purchase against defects in materials and workmanship. The warranty does not cover normal wear and tear. Items that are not covered under warranty include:
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Any part that has been involved in a crash. If you have crashed and something is scratched or broken, it is not covered under warranty.
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Anything where you have damaged the part yourself. This includes but not limited to things like improper installation or removal of bearings, jumping in your skates, hammering on your wheels or bearings, leaving your skates in the rain, intentionally exposing your Tornado Bearings products to abuse or overly harsh conditions, setting fire to your Tornado Bearings products, heating Tornado Bearings products with fire, flame or nuclear heat source, submerging your Tornado Bearings products in water, oil, or acid, running over Tornado Bearings products with a car, aircraft, heavy equipment, or another skater. These are not covered by our warranty
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Any act or damage involving an actual Tornado or severe windstorm. Our products are tough but are no match for mother nature. These are not covered by our warranty.
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Any act or damage caused by Unidentified Flying Objects, extraterrestrial spacecraft, interdimensional beings, or directed energy weapons. These are not covered by our warranty.
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Our warranty covers against defects in materials and workmanship of the products.
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How our warranty process works
If you have a problem that you think is a manufacturing defect or mistake, we want to remedy that problem ASAP!
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If you purchased your Tornado Bearings product from a shop other than our official website, please contact that shop with your receipt. They will contact us with your warranty claim.
If you purchased your Tornado Bearings product from us directly, please submit a customer service request using this page. THIS REQUEST MUST INCLUDE:
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Your order number.
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A clear description of the problem that you feel is a manufacturing mistake or defect.
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Your name, address, contact number and email that is on the order. These must match your order.
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Only the original owner (purchaser) is eligible for warranty coverage. If you purchased your Tornado Bearings product from a third party, including another website, a friend, team member, or random Internet stranger then you are not eligible for warranty coverage. The Name, Email address, and Shipping Address must match the original order to be eligible for warranty coverage.
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Return/Exchanges:
If you purchased your Tornado Bearings product from a shop other than our official website, please contact that shop! Their return, refund, and exchange policies will dictate your rights.
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For exchanges - only send back the items that you need to exchange. Exchanges will be honored within 30 days of the original order date if purchased from the official Tornado Bearings store. Exchanges will be made using the original purchase price of the item(s). Any promotions or discounts offered on the original order will not be extended to the value of the exchanged items. Any additional costs for exchanged items must be paid before Tornado Bearings will ship exchanges.
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For refunds - Returns will be honored within 30 days of the original order date if purchased from the official Tornado Bearings store. All items need to be sent back to receive a refund for the product ordered.
All Tornado Bearings products being sent back MUST BE PRE-AUTHORIZED. WE WILL REJECT ANY RETURNS THAT ARE NOT PRE-AUTHORIZED.
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If you have questions please contact us first before sending anything back.
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Return Shipping:
The return shipment must be prepaid and insured by the customer. We are not responsible for return freight fees. We will not accept “freight collect” shipments. Please Pack the product(s) securely. We will not be responsible for any shipping damage.
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We will cover shipping your Tornado Bearings products back to you for exchanges.
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Refunds:
Original shipping costs will not be refunded.
Refunds are processed within 7 days, typically faster, from the time we receive your returned items.
We will refund the original payment method used for your order.
We reserve the right to reject returned items if they show signs of abuse, mishandling, or other characteristics that indicate the reason for return is not a manufacturing defect or mistake.
skates have been assessed and it is not a warranty case, but I am still not happy!?
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